Aviva is one of the UK’s forefront, and most outstanding Insurance Companies. Which would lead you to believe following their complaints procedure would be clearcut. However, that’s not always how it works – so, to make it easier, we’ve broken down the process into easily digestible chunks to help you get the most out of filing your complaint.
What You’ll Need
It’s always good to be prepared when lodging your complaint, so we’d recommend you make sure you have all of this ready before doing so:
- Your Aviva Policy Details
- A description of your complaint
- What action you’d like to see taken
- Your relevant personal information (name, address, postcodes etc.)
Once you’ve got all this ready, you can go ahead and file your complaint.
To Complain By Phone
Telephone complaints are the most easily rectified, and what you trade in time on hold will usually be repaid in corrections to your problem. So, when complaining with Aviva, we’d recommend making the phone call first.
Their lines are open weekdays and weekends, so you can make your complaint around your day-to-day life. You can contact their complaints department on this number: 0844 220 4011.
To Complain Online
Don’t like phone calls? That’s okay. You can still file by filling out their online complaints form.
If All Else Fails…
If, after 8 weeks you still have not received a satisfactory response, you can escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service are an independant organisation specifically set up by the government to help customers resolve their complaints with banks, insurance companies and finance firms.