Established in 1998 in Stoke-on-Trent, Autonet have grown to become the UK’s largest independent van insurance broker with a turnover in excess of £130 million. With over 700 staff, they are committed to excellent customer service and aim to resolve complaints quickly and effectively. We’ve put together this handy guide to make the process even simpler.
What you’ll need
Be sure to have the following things to hand before you make your complaint:
- Your Autonet Insurance policy details
- Your personal details
- A full summary of your complaint
- An idea of how you would like the problem to be resolved
Complain via phone
If you are disappointed with the service that Autonet have delivered, they want to hear from you. They have a dedicated team of customer service advisors ready to take your call. You can reach them on 0844 220 4115.
Complain via email
For security reasons Autonet are not able to discuss your complaint by email. If you choose to use the form on their website, be sure to include your telephone so that they can call you. Be sure to specify your availability for a callback.
If you’re still not happy
If it’s been 8 weeks or more and Autonet are still unable to resolve you complaint, you can submit a complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free independent complaint resolution centre. You can write to them at:
The Financial Ombudsman Service