ASOS is one of the UK’s largest online fashion retailers, so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve laid out a step-by-step guide, so you can lodge your complaint and get the best results.
What You’ll Need
Before lodging a complaint, we recommend having a few things prepared – to make the call run as smoothly as possible. The less time you can spend making your complaint, the better – right?
- A brief description of your complaint
- Your desired outcome
- Relevant Personal Information (Name, Address, Account Details and reference numbers)
- The details of your purchase(s)
Got all that together? Then you’re ready to file your complaint.
To Complain By Phone
Complaint’s made by phone always get rectified much more effectively, and are usually handled on the spot. So, we recommend taking this option first.
You can file your complaint by calling their dedicated line: 0844 220 4009
To Complain Online
Phone doesn’t work for you? All is not lost!
You can also lodge your complaint online by using their e-mail contact form.