Anglian Water supplies water to more than six million domestic and business customers in the east of England and Hartlepool. They supply water across more 27,500 square km using 112,833 km of water and sewer pipes. This makes them the largest water and water recycling company in England and Wales.
Water is an incredibly valuable commodity, so we’ve put together this handy guide to making a complaint if something should go wrong.
What you’ll need
Before contacting Anglian Water, be sure to check that you have the following things at hand. Once you do, the complaints process should run smoothly.
- Your full Anglian Water policy details
- Your last bill or statement
- An outline of your complaint
- How you would like the complaint to be resolved
To complain by phone
Anglian Water is a large company, with a large number of customer services staff. The quickest and most efficient way to get in touch with them is by phone.
Give them a call on 0844 220 4114 and their team will do their best to resolve the issue straight away.
To complain by email
If you would prefer to complain in writing, you can submit your complaint using the form on their website. Although Anglican Water do not have a direct email address, their online form will help you to get your complaint dealt with swiftly and properly.