Amigo Loans are a lender that likes to put people first. They feel that a if a friend or family member who trusts you enough to guarantee your repayments, you are eligible for a loan, even if you have a bad credit score. They have won numerous awards in their field, including ‘Loan Company of the Year 2015’ and ‘Treating Customers Fairly 2015’. However, we understand that it isn’t always that simple with loan companies, so we’ve put together this simple guide to help you out if you have any issues.
What you’ll need
To complain efficiently, it’s always better to prepare beforehand. We recommend having:
- Your Amigo Loan details
- All relevant personal information
- Full details of your complaint
- An idea of how you would like your issue to be resolved.
Once you have all of this to hand, you are ready to file your complaint.
To complain by phone
The easiest way to get in touch with Amigo Loans is by telephone. You can contact them on 0844 220 4113.
The Amigo Loans Complaints Department aim to resolve the majority of issues instantly, and if they are unsuccessful, are willing to escalate the complaint to management.
If you’re still unhappy…
If it has been longer than 8 weeks and your complaint has still not been resolved, you can escalate the issue to the Financial Ombudsman Service. The Financial Ombudsman Service will independently review the issue and help you to resolve your finance related complaints. You can submit your response in writing to:
The Financial Ombudsman Service