Amazon is one of the worlds largest online retail companies, so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve put together a step-by-step guide, so you can lodge your complaint and get the best possible outcome.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- An Amazon Account
- A brief description of your complaint
- Your desired outcome
- Relevant Personal Information
- Order Information
To Complain By Phone
The most effective way to file your complaint is by phone, most problems are usually resolved on the spot – which means you can get everything done in one fell swoop.
You can contact Amazon complaints department here: 0844 220 4002
To Complain Online
Want to file your complaint online instead? You can do so by following using their contact form.