Affinity water is the largest water-only supplier in the UK, providing an average of 900 million litres of water to 3.5 million people every day. They supply to a huge range of locations including Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, Harrow, Barnet, Brent, Ealing and Enfield. As water is such an important commodity, it is important that you can get in touch with the right person quickly. Our simple guide can help you do just that.
What you’ll need
Before you contact Affinity Water, it is important to check you have the following things at hand to make the complaints process as smooth as possible.
- Your full policy details
- A recent bill or statement
- A full outline of your complaint
- A synopsis of how you would like the complaint to be resolved
To complain by phone
If you are unhappy with any aspect of the service that Affinity Water provide, the easiest way to contact them is by phone. They aim to resolve most complaints instantly, however if this is not possible, one of their customer service team will investigate and call you back as soon as possible. You can reach them on 0844 220 4111.
To complain by email
If you would prefer to contact Affinity Water Complaints by email, you can do so using the form on their website. They aim to respond to all email complaints within 10 days, and if you are still unhappy, your complaint will be reviewed by a secondary senior manager and responded to within an additional 10 days.