Admiral is a leading UK insurer. Whilst the company began by offering only car insurance, they now offer a number of other insurance products including Home Insurance, Travel Insurance, Pet Insurance and Van Insurance. They were voted Best Car Insurance Provider by consumers for three consecutive years, so usually their services are excellent, however it is inevitable that sometimes problems will occur.
What you’ll need
For your complaint to be handled most efficiently, it’s best to prepare beforehand. We recommend having:
- Your Admiral policy details
- Your personal information
- A full description of your complaint
- A note of how you would like your issue to be resolved.
When you have all of this, you are ready to file your complaint.
Contact by phone
Admiral insurance have a large and dedicated customer service team, and we recommend you initially contact them by phone. The phone number for Admiral Insurance complaints is 0844 220 4110.
Contact by email
If you would prefer to contact Admiral insurance by email, you can get in touch at [email protected]. Their email team typically replies within 24 hours.
Write to Admiral
If you would prefer to complain in writing, you can reach Admiral Insurance at the following address:
Quality Manager Admiral
Cardiff CF10 2AA
If you’re still unhappy…
If you still have not received a satisfactory response within 8 weeks, you can escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service are a government-run organisation to help customers resolve their finance related complaints. You can submit your response in writing to:
The Financial Ombudsman Service