The AA’s yellow Roadside Van’s are a common sight on British roads, and they provide breakdown cover for the majority of the cars in the UK.
However if you felt their service was more Accident than Assistance and would like to make a complaint – you’re in the right place. We’ve taken their tricky complaints procedure and broken it down to a simple, easy to follow guide, you can get back on with your life.
What You’ll Need Before You Complain
When complaining to the AA, you should have the following information at hand so you can be as efficient as possible:
- Your Policy Information
- The Names of any Staff Dealt With
- An Outline of the Incident
- Desired Outcome or Action
To Complain By Phone
The AA boast one of the UK’s best customer service departments, and we recommend you contact them by phone to get the best results.
You can do that by calling this number: 0844 220 4000
To complain By Social Media
If You’re Still Not Happy…
If calling the AA doesn’t work you can escalate your complaint to the Financial Ombudsman Service, or the Claims Regulator.
You can send a letter to the FOS at this address:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Or, you can e-mail the Claims Regulator at: [email protected]