123-Reg is the UK’s number 1 provider of domain names and the host of over 1.7 million websites. However, with online presence being at the heart of many businesses, it is important that if something goes wrong, you know who to contact.
123-Reg offer a vast array of services, from email and SEO to web hosting and even design, so when a problem occurs, it can be incredibly harmful to businesses of any size.
What you’ll need
- Your account information
- Information about any purchases you have made on this account
- An in-depth summary of the complaint
- Details on how you’d like the problem to be rectified
Contacting by phone
With a large number of staff and high standards of service, we recommend that you contact 123-Reg by phone. The contact number for 123-Reg complaints is 0844 220 4040.
Most issues can be resolved informally by one of their staff members, and they are able to escalate more serious complaints to managerial staff. If management are unavailable at the time of call, they offer for a manager to call you back within one hour.
If you’re still unhappy
If you are still dissatisfied with the response provided, or the way you have been dealt with, you can appeal in writing at the following address. Be sure to include your account details and a full summary of your complaint.
Customer Solutions Department
The Shipping Building
Old Vinyl Factory
For complaints of this type, 123-Reg aim to respond in writing or via telephone within 3 days, and to resolve the issue within 10 working days.