On The Beach is one of the UK’s largest holiday booking operators, so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve put together a step-by-step guide, so you can lodge your complaint and get back on with your life.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A brief description of your complaint
- Your desired outcome
- Relevant personal information
- Your booking references
To Complain By Phone
The most effective way to file your complaint is by phone, most problems are usually resolved on the spot – which means you can get everything done in one fell swoop. We’d highly recommend this option first.
You can contact the On The Beach customer service department here: 0844 220 4076
To Complain Online
Don’t want to file your complaint over the phone? All is not lost. You can always do it by filling out their online complaints form.
To Complain By Post
Want to send your complaint by mail? Then you can send your letter of complaint to this address:
On The Beach Limited
Bird Hall Lane