Citizens Advice are a group who aim to provide the everyday advice that people need to face their problems. They fight to improve the policies and practices that affect people’s lives.
Their services are free, independent, confidential and impartial, and are designed to advise the public on their rights and responsibilities. Because these issues are often sensitive and important to their customer’s lives, it is inevitable that sometimes, things don’t go to plan. We’ve put together this simple guide to complaining to the Citizens Advice if the worst should happen.
What you’ll need
Before complaining, it’s best to prepare everything you’ll need for the call. Make sure you have the following:
- Any relevant personal information
- A summary of your complaint
- An idea of what resolution you would like.
Once you have all of this, you’re ready to contact the Citizens Advice Complaints Department.
Citizen’s advice have openly promised to deal with each complaint confidentially, seriously and quickly. The easiest way to get in touch is by phone, and you can contact them on 0844 220 4119
You can also complain in writing. To do this, put all the information in a letter and send it to the bureau that you’re complaining to.
And if you’re still not happy…
If you are still unhappy after the local Citizens Advice response, you can ask for a further review. After this review, if you are still dissatisfied with their response, you can appeal to the Financial Ombudsman Service. To do so, document the issue in writing and send it to:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR