Anglian Water Complaints 0844 220 4114

picture of an anglian water van

Complaints: 0844 220 4114

Anglian Water supplies water to more than six million domestic and business customers in the east of England and Hartlepool. They supply water across more 27,500 square km using 112,833 km of water and sewer pipes. This makes them the largest water and water recycling company in England and Wales.

Water is an incredibly valuable commodity, so we’ve put together this handy guide to making a complaint if something should go wrong.


What you’ll need

Before contacting Anglian Water, be sure to check that you have the following things at hand. Once you do, the complaints process should run smoothly.

  • Your full Anglian Water policy details
  • Your last bill or statement
  • An outline of your complaint
  • How you would like the complaint to be resolved


To complain by phone 

Anglian Water is a large company, with a large number of customer services staff. The quickest and most efficient way to get in touch with them is by phone.

Give them a call on 0844 220 4114 and their team will do their best to resolve the issue straight away.


To complain by email

If you would prefer to complain in writing, you can submit your complaint using the form on their website. Although Anglican Water do not have a direct email address, their online form will help you to get your complaint dealt with swiftly and properly.


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    • hi my address is ** ***** ****** heigham nr29 5hx . my name is Michael Bennett , I have a recuring problem with the sewage drain in my back garden, I live next door to your pumping station and over the last few years 12 or so we are flooded with sewer water. every time we ring an engineer is called he dose somthing in the pumping station and the water drains away. we have had people sent to clean the area but usually i do it myself, we have had lots of convesations on how to resolve this but still it keeps happening . I would like to let you know this is raw sewage , I have two dogs and my granddaughter stays most of the time. I feel like nobody really cares so I hope you can put yourself in my position and help. ps this time my preasure washer brook so I could only wash it down with the hose . please can you help me with this matter i’m at the endof my teather don’t know what else i can do. thank you hope you can help.Michael.

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