Allianz Insurance are no longer selling any new car or home insurance policies, but they have publicly stated that this will not affect any existing policies. If you have an existing quote from them, it will still be valid, as long as your insurance is due to start before 30 June 2016. However, if you do decide to take out a policy with Allied insurance, they will only be able to insure you for one year and renewal will not be possible.
With all of these complications arising, it is easy to see why Allianz insurance customers may be concerned or upset, so we’ve put together this simple guide to their complaints process.
What you’ll need
In order to make sure that your complaints are resolved effective, ensure that you have access to the following things:
- Your Allianz Insurance policy details
- Your personal information
- A summary of your complaint
- Your desired resolution
Complain via phone
The easiest and quickest way to contact Allianz Insurance is by telephone. They have a dedicated team of customer service advisors ready to take your call. You can reach them on 0844 220 4112
Complain via email
You can also email the Allianz Insurance complaints team at firstname.lastname@example.org. They aim to respond within 5 working days.
If you’re still not happy
You can submit a complaint to the Financial Ombudsman Service, where your complaints will be dealt with by a free independent complaint resolution service. You can write to them at:
The Financial Ombudsman Service