Affinity Water Complaints 0844 220 4111

picture of the affinity water logo on a sign outside their offices

Complaints: 0844 220 4111

Affinity water is the largest water-only supplier in the UK, providing an average of 900 million litres of water to 3.5 million people every day. They supply to a huge range of locations including Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, Harrow, Barnet, Brent, Ealing and Enfield. As water is such an important commodity, it is important that you can get in touch with the right person quickly. Our simple guide can help you do just that.


What you’ll need

Before you contact Affinity Water, it is important to check you have the following things at hand to make the complaints process as smooth as possible.

  • Your full policy details
  • A recent bill or statement
  • A full outline of your complaint
  • A synopsis of how you would like the complaint to be resolved


To complain by phone 

If you are unhappy with any aspect of the service that Affinity Water provide, the easiest way to contact them is by phone. They aim to resolve most complaints instantly, however if this is not possible, one of their customer service team will investigate and call you back as soon as possible. You can reach them on 0844 220 4111.


To complain by email

If you would prefer to contact Affinity Water Complaints by email, you can do so using the form on their website. They aim to respond to all email complaints within 10 days, and if you are still unhappy, your complaint will be reviewed by a secondary senior manager and responded to within an additional 10 days.


Caller Feedback
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  • 2 CommentsLeave a comment

    • I have been trying to register with affinity water since 24/10 website keeps freezing, no-one contact me back when I request a cashback and CSR promised to send link then didn’t

    • I have got my bill which was £47 a month which after talk to other people down my road this is a higher then there
      I Callander on benefit disable and have live in thos address for nearly 7 year
      I was told by the customer service a can get a discount on the sewerage
      I be paying is in full 7 years why wasn’t I told before
      I fill really let down by you
      We haven’t got a lot of money and I till you have really let us down
      Waiting your rely
      Dawn Rabey

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