123 Reg Complaints 0844 220 4040

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Complaints: 0844 220 4040

123-Reg is the UK’s number 1 provider of domain names and the host of over 1.7 million websites. However, with online presence being at the heart of many businesses, it is important that if something goes wrong, you know who to contact.

123-Reg offer a vast array of services, from email and SEO to web hosting and even design, so when a problem occurs, it can be incredibly harmful to businesses of any size.


What you’ll need

  • Your account information
  • Information about any purchases you have made on this account
  • An in-depth summary of the complaint
  • Details on how you’d like the problem to be rectified


Contacting by phone

With a large number of staff and high standards of service, we recommend that you contact 123-Reg by phone. The contact number for 123-Reg complaints is 0844 220 4040.

Most issues can be resolved informally by one of their staff members, and they are able to escalate more serious complaints to managerial staff. If management are unavailable at the time of call, they offer for a manager to call you back within one hour.


If you’re still unhappy

If you are still dissatisfied with the response provided, or the way you have been dealt with, you can appeal in writing at the following address. Be sure to include your account details and a full summary of your complaint.


Customer Solutions Department


5th Floor

The Shipping Building

Old Vinyl Factory




For complaints of this type, 123-Reg aim to respond in writing or via telephone within 3 days, and to resolve the issue within 10 working days.


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  • 1 CommentLeave a comment

    • Sent from my iPhone

      Begin forwarded message:

      From: “**********@gmail.com”
      Date: 19 January 2018 at 15:10:56 GMT
      To: customerexperience@123-reg.co.uk
      Subject: Theft

      Over 8 months ago I rang you guys to cancel my account and again in December 2017 yet you are still thieving money from my account!
      As you are not listening to my requests for a refund and still obtaining my money, I will now be taking this further and will be emailing both the ceo and managing director of your company.
      Please be assured that if my monies for the past 9 months are not put back into my bank account that you have stolen them from then I look forward to legal action.
      Georgina Paula Kirby

      Sent from my iPhone

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